Reviews
Michelle Beam
16:38 02 Oct 23
Gerry let us know when he was on the way, explained what our issue was and fixed our A/C quickly. He took the time to answer our questions and made sure we were getting cool air before he left. We will definitely use Grizzle Heating & Air again.
terry henderson
17:32 17 Sep 23
As far as I can tell the techs did a great job removing my old condenser, evaporator and furnace and then installing the new units. Their prices are higher than some and they're was more help than needed. I did not as for a cost breakdown of quote and that is my fault. Hopefully reputation makes it worth it.
Jnc09
18:34 05 Sep 23
Had Gerry come out after my dog chewed my copper lines. He was quick to diagnose that there were no other issues and had the whole job done and tested in no time. He inspected the unit to make sure my dogs didn’t tear anything else up and had everything working. Great guy to talk to.
Chris Bohannon
20:52 01 Sep 23
To notch service call. Jose was knowledgeable, fast, and friendly. Can't recommend enough!
Robert Dean
19:24 01 Sep 23
Jose was great! He arrived within the hour and got us taken care of promptly. Thanks!
CMSUR Schneid
16:51 01 Sep 23
Jose was great! Identified and repaired the issue in 30 min. He had all the needed parts and tools to fully check out the system.
Hannah McMurry
22:16 12 Aug 23
Jodi Miller
22:49 11 Aug 23
When my ac/heater was first installed new in June of 2021, Gerry was still very new to the field and doing installs. He has learned soooo much in these 2 years! He has really become confident in the HVAC field 🙂 (even more so than when he came for PM in February.)I always tend to have alot of questions and today he was very thorough in explaining all of the readings he was getting and what readings the system should be operating at. He noticed that the capacitor is running on the high end of its abilities. He has written in the notes that since this is under warranty, he's recommending that the capacitor be replaced to avoid any inconvenience.My home inspector (due to foundation company issues, not selling the house) pointed out that my condensor pad is almost level with the ground instead of 3". Gerry contacted Brian and got me a price for Grizzle team to lift the condenser and set a new pad on top of the existing pad. (Thank you Brian.) And they will replace the capacitor at the same time (unless it fails before then.) Gerry went out of his way to explain everything to me, patiently answer all of my questions, and make phone calls to help me continue having a positive experience with Grizzle. Gerry has fantastic customer service!!! And he really seems to appreciate his fellow coworkers who have helped him learn so much in this field! I hope he is recognized as an asset to your company!I love my ac/heater system and am so glad I bought my system from Grizzle!!! It's been a pleasure being taken care of by Gerry today! Thank you, Jodi
Berkley Trumbly
20:47 11 Aug 23
Gerry did an amazing job and I’m glad he was my technician! Gerry was on time and called beforehand to ensure I was home. Once he arrived he was professional and thorough with explaining the issue and how it could be fixed. I felt like the cost was appropriate given the repairs needed. I will definitely use Grizzle Heating & Air again for any future HVAC needs! Thank you!
David Rasband
18:39 07 Aug 23
Gerry was very professional,friendly and efficient very happy with his work and his explanations of what he did highly recommend him
Susan Young
16:50 07 Aug 23
Everyone was very kind and helpful and got us service quickly. Jose was thorough and communicated every thing he was doing. He worked quickly and we have air!!!
Gina Westbrook
17:10 03 Aug 23
It was a great experience and I appreciate everything Jose did for me. He explained everything in great detail. I also appreciate the company sending me a text and email with Jose’s name and picture!!
Kati Ross
21:29 02 Aug 23
Gerry was absolutely amazing and very professional! He made sure he did the best job and had our ac back up and running quickly. We have never had a bad experience with Grizzle and have always had such professionalism from them. They’re our number one go to when we have heating or cooling problems and we always get the best service.
Hope Frame
17:25 31 Jul 23
Technician was very helpful and informative.
MICHAEL Taylor
19:37 27 Jul 23
Jose was very professional and took the time to explain things. I was very pleased
Philip Davis
00:36 21 Jul 23
James came to my house while I was out of town. He called before he arrived, and we visited about my HVAC problems. He called back in a timely manner and reported on his repairs. I was greatly relieved that my unit could be repaired and not needed to be replaced. I highly recommend Grizzle Heating & Air.
Brad Griff
21:58 20 Jul 23
Great service, fast, and caring. Used their services for a few different AC projects plus signed up for the maintenance plan. Recommend.
alexandra hernandez
15:37 17 Jul 23
Very nice person!
Morgan Escalon
19:28 07 Jul 23
Christi Ferguson
14:36 06 Jul 23
Called and tech Jose was here in less than 15 minutes. Always extremely professional and courteous. System was recharged and cooling in less than an hour. Highly recommend Grizzle.
Harold and Polly Sandorskey
15:05 05 Jul 23
Jose was the greatest of all. I will vote for him for President!!
Marvin Bettag
22:12 26 Jun 23
Leigh Ann McCaleb
20:30 26 Jun 23
Pam Swint
20:54 22 Jun 23
Got to me the same day I called and Jose did a wonderful job!
Misty Adams
17:39 20 Jun 23
Katherine Cartell-Hamilton
21:51 19 Jun 23
Gerry came out and repaired our AC unit and did an excellent job!
Amanda Gustin
19:11 19 Jun 23
Melissa Shaver
17:35 19 Jun 23
Quick service, even in the busy summer months. Professional and courteous.
Mary Ashley
14:34 18 Jun 23
I have to say this company goes way above and beyond....I'm impressed with everyone I have come in contact with here..... the lady on the phone....super kind, funny, and listens to your issues before sending out the best A/C guys. James was the guy who came to my house....very polite and took alot of time explaining my issue and how to fix it....he went over his work several times making sure everything worked like it was supposed to....I will always recommend these guys for your A/C needs.....thank you so very much for all you do 🥰
Nick Gerlich
16:45 16 Jun 23
Jose did a great job. Fixed the problem and got the house cooling down.
Storm
22:23 15 Jun 23
Had a service today because my ac unit was no longer blowing as strong as it should. Jose showed up and was very professional throughout the whole visit. He was able to figure out that the unit just need a deep clean & took his time to make sure every piece was thoroughly cleaned and now it’s blowing like it’s brand new! He even showed me step by step so I can do these cleanings myself in the future. 100% satisfied with the service today, thanks Jose !
Nikki Turney
20:01 13 Jun 23
Colton Thomas
18:51 13 Jun 23
Great experience with Grizzle. Jonathan and his team were fast and easy to work with.
Alexis Thompson
17:59 13 Jun 23
Excellent service and explanation of what needed to be done
James Johnson
15:28 13 Jun 23
Roarick Shults
21:00 12 Jun 23
David Stringer
18:57 24 May 23
Jose was great! Friendly and professional.
Adam Topper
15:06 24 May 23
Jose was very knowledgeable!! He took the time to explain things and he went above and beyond and did an entire check of my system. Would definitely recommend him and Grizzle!!
Liz Long
14:39 22 May 23
Jose, your service tech does excellent work. He is thorough and efficient. HE is a great rep. Thank you
Mat McClain
16:03 16 May 23
john lopez
21:24 15 May 23
Gerry was as Professional and Courteous. Very knowledgeable. Waited for Me to get Home from work. In a matter of minutes. My air conditioner problems were gone! If there is anyway You can send Gerry in the future? I would appreciate it. Thank You Grizzle for sending Gerry! John Lopez
Susse Allen
21:32 12 May 23
Beau Hargrave
15:17 12 May 23
John
01:18 11 May 23
Jonathon Lofton was very professional and helpful. He did not try to upsell me on any system. I needed a new heat pump but I asked if I should replace the whole system to get the correct seer setting. He explained everything and did not push for the whole system but explained the benefits. He was very quick to text and answer phone calls even after hours and on the weekends (within seconds/minutes). I was torn between just a heat pump or going all in. He gave me several quotes and all within minutes of asking. It took me longer than needed to decide (15-16 days) but he was very patient as I asked more than my fair share of questions. He did research to determine if the system I chose was eligible for the new 2023 tax credit (I recommend asking about it). Jonathan also gave me several dates for install and it all went without a hitch. For reference I got 4 quotes from the Amarillo area and Grizzle was the best price I found between them. If you’re looking for excellent personable people and quick customer service I don’t think you could get better anywhere else. Also super happy so far with my choice. Thanks again, Jonathan.Edit: I had to edit this review. I forgot to mention. Zach Irvin and his guys installing the whole thing. They were on time and very respectful. They got the thing done in approximately 7 hours. That includes removing the old system and installing, calibrating, testing the new one. Also cleanup.
mark baird
22:40 05 May 23
Jose did a great job with Grizzle, called for a spring a/c service check. Checked and filled freon to correct level and checked all electrical components. Also advised me of their service plan, left the choice to us if we want to purchase.
troy
05:19 03 May 23
Grizzle Heating & Air is highly reccomended after my recent furnace, a/c, & complete duct replacement. Their salesman Johnathan was super helpful & knowledgeable when helping me to understand the different types of systems for my home & answered tons of questions that I had. Their installation crew Zack, Gerry & Alex are professional as well, timely, efficient, & experts in the business. Grizzle is an A+ company with a great team & made the process super easy. Thank you for the excellent work.
Tyler Fischbacher
04:19 19 Apr 23
Sean Taylor
20:41 14 Apr 23
Jose was professional and courteous. He took the time to explain what he was doing,and why. Would highly recommend grizzle.
Matt Truelove
19:15 14 Apr 23
Jose did a great job and got us cooled down fast!!
alex mcdonald
20:15 12 Apr 23
Gerry was very professional and got our AC unit fixed quickly. He was friendly and did a great job. We loved how he went through and explained everything to us and answered all our questions! If we have any other problems we will definitely be requesting Gerry again!
Joe Czesnowski
18:13 28 Mar 23
Worked with Jonathan to get an appointment setup to install whole home humidifiers and then added their maintenance package as well. Have been very pleased with all aspects of this company, everyone has been very friendly and helpful. I have called both day and night and have had someone reach back out to me in a timely fashion and has always been very professional. I would highly recommend this company to anyone in need of their services.
jc
15:54 24 Mar 23
Brian and Jose were great! They didn’t try to up-sale me, very upfront and reasonable. Thank you guys
Amarillo Foodie and Travel
14:35 22 Mar 23
Great experience! From getting a quote to the final walkthrough on a brand new A/C system. I highly recommend Jonathan Lofton and the whole crew at Grizzle.
Brian Gros
22:28 18 Mar 23
Heating went out a few weeks ago after power outage. A friend recommended Grizzle. Called on a Saturday and Gerry came out. He was very professional, respectful, and thourough. Checked everything out, got the heat to work, and explained everything. Definitely recommend Gerry for any heating and air issues.
Leslie McCaslin
16:01 15 Mar 23
Very Professional and Polite! Prompt and efficient. Jerry was great!
Aaron Voight
20:36 14 Mar 23
Gerry at Grizzle went above and beyond to make sure any and all issues were taking care of. He was also very kind and respectful throughout the duration of the repair. Our heater works great now. Thanks Gerry!
Paula LeGrand
20:00 10 Mar 23
Grazyna Calhoun
18:21 10 Mar 23
Jose was extremely polite and repaired the issue quickly
Humnaha
18:09 09 Mar 23
Gerry Sanchez was awesome and I was gladly happy to have him come here for the maintenance and would gladly see him come here again!!
S H
00:04 09 Mar 23
Beverly Couzzourt
16:53 03 Mar 23
Larry and Jose are the best. Careful, kind and fun. They are always careful about not tracking in mud, dirt and mulberries when they are on the ground. And....my cats even accept them.
David Miller
14:01 23 Feb 23
I had a great experience working with Johathan Lofton at Grizzle Heating & Air. He was friendly and professional and was very patient to explain all my options, making sure I received the best product for my needs. He did not try to up-sell me to a more expensive system than what I needed and was sure to list all options side by side that I expressed interest in. Based on my experience so far with Grizzle, I would highly recommend this company.
Colleen Chandler
03:43 22 Feb 23
Terrific experience. Start to finish. Everyone was so personable and seemed genuinely interested in explaining every option.
Kori Willis
21:46 17 Feb 23
Our hvac unit was making an awful noise, we called and made an appointment (they got us seen quickly!). They were here on time, very professional, explained everything that was wrong/how to fix, fixed what was wrong and were done! Highly recommend for all hvac problems!
Terrye Grant
23:29 08 Feb 23
We had a very old system that needed replacement. Jonathan at Grizzle was the first one to come out and give us a quote out of many companies. No one could compare to the attention to detail he gave us. The installers were very professional and knowledgeable about what they were doing and cleaned up nicely. Jonathan has checked in several times since installation. I would recommend them to everyone I know and will do so.
Marisol Mendoza
21:26 29 Dec 22
After having some heating issues called Grizzle and Jerry came out and ran some diagnostics, was very personable and friendly. After talking it over with my spouse we decided to have a new system installed, Jonathan came out same day to give us a quote and setup a date. Whole crew was pretty quick, efficient, and clean! Would recommend 100%! Will call and use Grizzle Heating & Air from here on out!
Jon Nipp
01:52 31 Oct 22
Brandon&Christina Farley
20:09 16 Sep 22
Now this is a great company to work with that provides professional, knowledgeable, and courteous employees. A little over a year ago our main heating and air unit stopped working. Grizzle sent out Brian Winkelman to look at our system. Our house was built in 1985, and it was no surprise when we were told that it might be hard to get the correct parts to keep our system running as the manufacturer is no longer in business, but Brian was able to get it working again. Once we were in a position that we could look at replacing the units, we called Grizzle again and they sent Jonathan Lofton to conduct a complete evaluation and work up an estimate to fully replace our heating and air systems. Jonathan was very patient with us, explained the different elements, SEER ratings, and pro's and con's of replacing certain parts over leaving some in place. After answering a couple hundred of our questions, Jonathon followed up with us and went over every detail of the quote, and even provided some suggestions on the direction to go, and/or to avoid, with financing options. At this point we are scheduled for installation and look forward to conducting business with Grizzle for years to come with their preventative maintenance plan. Thank you Grizzle for providing a service and a culture that is apparent in your employees, and thank you to both Jonathon and Brian for your experience, expertise, and patience.
Esmeralda Chavez
18:02 02 Sep 22
The whole experience from the quote to the installation was smooth, Johnathan helped us get set up and was very clear and honest on what we were needing we had received plenty of quotes and some companies did not even bother to come out, Johnathan came out and spoke to me and my husband and was just awesome we Even told him he is invited to the carne asada! Grizzly's was very professional and made this process a breeze for us!
Lyndon Johnson
17:07 05 Aug 22
Jose did a great job fast and professionally. Fixed my problem and made my house cool again!
Beth Skrabits
21:45 04 Aug 22
Bryan Danley
18:03 28 Jul 22
Carlos Trevizo
21:29 21 Jul 22
Jonathon was prompt to answer any questions we had throughout the entire process. Also, all service technicians that came out were very kind.
Judd Wolfe
15:14 21 Jul 22
Jordan Harris
20:51 04 Jul 22
Albert Herrera
21:01 03 Jul 22
Shaun Powell
22:46 28 Jun 22
Knowledgeable friendly technicians and quick to come out.
ashely villegas
21:51 21 Jun 22
Jose was AMAZING! He was kind, clean, timely, and professional. He stayed to see the job was done and even went the extra mile fixing a loose vent. Very happy, and cool, thanks Jose!
Perry Sakelaris
21:57 20 Jun 22
My girlfriend was threatening to beat me if I didn’t get the A/C fixed soon. Good thing Jose got it fixed same day and saved me a ton of money.
LeRoy Fordham
18:36 20 Jun 22
Shout out to Ryan he got my system up and running! I was expecting him totell me my system was bad due to being so old. But he was very honest and didn't try and sell me anything extra. He rinsed the outside unit and said it would be extra to do the full cleanup with the chemicals. I told him to go ahead as a preventative maintenance. The whole process was easy from beginning to the end. Office lady was very nice and tech did an amazing job!
Lisa Foreman
00:19 17 Jun 22
We use and love the service Grizzle provides! They are an exception company! Jonathan absolutely goes above and beyond to help customers! I would recommend them with confidence!
Maikol Garcia
16:07 16 Jun 22
Jose did a great job coming and checking in my system and cleaning it out.
Sasha Thomas
21:18 15 Jun 22
Jarrett Sappington
02:38 14 Jun 22
Jose was extremely curtious and professional! Would highly recommend this company for HVAC repair especially after hours.
Zane Price
04:01 12 Jun 22
Rod Lee
19:42 11 Jun 22
Lee Doernte
23:48 20 May 22
Great guys. Previous estimate was $10,000 to replace the system and told it was leaking 6 months ago. They fixed it for $250 by cleaning the coils thoroughly and doing some maintenance. Originally told they would be here next week and the recharge was $1200. Got an early opening and came after hours in 2 days for no extra charge, checked my pressures. Told me he could save the extra $1000. Air conditioner is great. Dropped from 71 at the vent to 64 and my system is 15 years old.
Joni Rikel
20:32 18 May 22
Professional, prompt and efficient.
Courtney Cooksey
03:20 03 May 22
Rachel Stone
19:25 28 Apr 22
The whole process from beginning to end was such a great experience as compared to other HVAC companies in the panhandle ! From the Professionalism of our sales rep Jonathan to the installer Sergio we were so satisfied. Prior to anyone arriving at my home , the company had both sent me an email and text message with a picture and a profile of the employee so that they would be recognized and so that I, the customer, would have comfort in knowing a little bit about them with a short bio , which really worked. I appreciate the actual job that was completed as well and done within the time promised. I am very pleased with the replacement of existing duct and old equipment and loving my new system . Also love that they offer service agreement promised as well . Thanks to all!!!
Melissa Burton
21:20 29 Mar 22
Jonathan and his team did a fantastic job! Very professional and very thorough. They went above and beyond for us in more ways than one! I definitely would recommend these guys. Thank y’all so much!
Don Colón
17:19 05 Jan 22
James Phillips is the man! He helped us out big time and made my wife and I extremely happy. Grizzle is the way to go for your HVAC needs. We recently got 2 units installed by Puenté heating and air (Ricardo) in 2020 and the units never worked right. We finally called someone else. James came through and delivered the work we should have had in the first place. We’re sorry for not calling Grizzle from the start. By the Way, James survived Alaska for 90 days with a one way trip on $50. He sold me from the start.
buford wheeler
04:46 12 Dec 21
Very good.
Stacey Amarillo
16:19 02 Dec 21
Grizzle is a locally owned company that still represents the values that are important to many in the Texas Panhandle. Values like honesty and integrity.
Jamie Pilman
13:11 12 Oct 21
Steph Rushing
22:50 08 Oct 21
We had our older central heat and air unit replaced and chose Grizzle Heating & Air.From the time their rep, Jonathan came out to evaluate the needs for our house to when the installers left today, everything was very professional and they provided exactly what they promised.If you are in the market for a new unit, do yourself a favor and call them.Can't say enough nice things about the whole experience.
Holly Bolen
09:32 06 Oct 21
Very friendly and professional.
Leah Race
03:52 05 Sep 21
Grizzle is the best HVAC company in Amarillo, hands down! Paul has to be the MVP, too! I have had nothing but problems with my system for the last 6 years. I even purchased a whole new system and the problem was not resolved. I have had at least 8 HVAC companies to my house to diagnose the problem in that time. None of them diagnosed it correctly. That is, until Paul came out. The time Paul spent here was the most informational help I have ever received on the subject. All most all the info he gave me I could do myself. Oh, and I was not charged a dime either. Next time I have problems I know who to call. Thank you Grizzle and thank you Paul!!
ben wade
16:44 01 Sep 21
Air Conditioner Maintenance in Amarillo, TX 79118
“James has always been a professional when he's come over to my house to work on my air conditioner he's a good guy thumbs up”
- Greg B.
Gas Furnace Repair in Amarillo, TX 79121
“He was very polite clean and knew his job very well”
- Pauline S.
Gas Furnace Installation in Amarillo, TX 79102
“He was so polite, efficient, &friendly. And he communicated with us very well!”
- MacInnis Properties P.
Air Conditioner Replacement in Amarillo, TX 79110
“Our HVAC unit was very old and needed replacement. I contacted a few AC companies requesting bids. Grizzle’s sales rep (Jonathan Lofton)was very responsive and knowledgeable. He went over our requirements and provided a proposal. After visiting with other companies we decided to purchase from Grizzle.
Jonathan provided excellent customer support. He communicated with me during pre planning and coordinated installation.
The system was installed in a professional manner and on time. Grizzle’s sales and installation team are very professional and customer oriented. Grizzle is fortunate to have this team of professionals.
“DON’T SIZZLE CALL GRIZZLE””
- Sam S.
Gas Furnace Maintenance in Amarillo, TX 79118
“Jose was very well informed and nice he even helped us locate carbon monoxide detectors for our home. Thank you for a great team”
- Linda H.
Air Conditioner Replacement in Canyon, TX 79015-2111
“We had used Grizzle to keep our old heat and air going but we knew it was time to replace it. Jonathan, the sales person, was so good to review our options and gave us a quote on all the options. We had them move our unit to the attic. They replaced the duct work also. The workers were here for 2 days. They were kind and respectful and answered our questions. They did a fabulous clean up. I highly recommend Grizzle for any of your needs.”
- Rebecca H.
Air Conditioner Installation in Canyon, TX 79015
“Jonathan and installation crew were efficient and thorough installing our cooling and heating unit. Would recommend Grizzle to anyone.”
- Deborah C.
Air Conditioner Installation in Amarillo, TX 79110
“The whole process from beginning to end was such a great experience as compared to other HVAC companies in the panhandle ! From the Professionalism of our sales rep Jonathan to the installer Sergio we were so satisfied. Prior to anyone arriving at my home , the company had both sent me an email and text message with a picture and a profile of the employee so that they would be recognized and so that I, the customer, would have comfort in knowing a little bit about them with a short bio , which really worked. I appreciate the actual job that was completed as well and done within the time promised. I am very pleased with the replacement of existing duct and old equipment and loving my new system . Also love that they offer service agreement promised as well . Thanks to all!!!”
- Gary S.
Heat Pump Repair in Canyon, TX 79015
“I had a great experience with Grizzle, once again. We had our heat pump installed by Grizzle 7 years ago and they always provide top-notch service. We called Grizzle about an issue with our heater and James came out and fixed the problem quickly and efficiently, and I was very pleased with the cost. The technicians are very knowledgeable and friendly. Communication was great and James was on time for both service visits. I would highly recommend this company.”
- Eric E.
Heat Pump Installation in Canyon, TX 79015
“Grizzle is awesome! Have used Grizzle for all my heating & air needs for years! Always reliable!”
- Lacee H.
Need HVAC Service?
Contact the experts at Grizzle Heating & Air.
Call us at 806-655-7676!