After having some heating issues called Grizzle and Jerry came out and ran some diagnostics, was very personable and friendly. After talking it over with my spouse we decided to have a new system installed, Jonathan came out same day to give us a quote and setup a date. Whole crew was pretty quick, efficient, and clean! Would recommend 100%! Will call and use Grizzle Heating & Air from here on out!
Now this is a great company to work with that provides professional, knowledgeable, and courteous employees. A little over a year ago our main heating and air unit stopped working. Grizzle sent out Brian Winkelman to look at our system. Our house was built in 1985, and it was no surprise when we were told that it might be hard to get the correct parts to keep our system running as the manufacturer is no longer in business, but Brian was able to get it working again. Once we were in a position that we could look at replacing the units, we called Grizzle again and they sent Jonathan Lofton to conduct a complete evaluation and work up an estimate to fully replace our heating and air systems. Jonathan was very patient with us, explained the different elements, SEER ratings, and pro's and con's of replacing certain parts over leaving some in place. After answering a couple hundred of our questions, Jonathon followed up with us and went over every detail of the quote, and even provided some suggestions on the direction to go, and/or to avoid, with financing options. At this point we are scheduled for installation and look forward to conducting business with Grizzle for years to come with their preventative maintenance plan. Thank you Grizzle for providing a service and a culture that is apparent in your employees, and thank you to both Jonathon and Brian for your experience, expertise, and patience.
The whole experience from the quote to the installation was smooth, Johnathan helped us get set up and was very clear and honest on what we were needing we had received plenty of quotes and some companies did not even bother to come out, Johnathan came out and spoke to me and my husband and was just awesome we Even told him he is invited to the carne asada! Grizzly's was very professional and made this process a breeze for us!
Jose did a great job fast and professionally. Fixed my problem and made my house cool again!
Jonathon was prompt to answer any questions we had throughout the entire process. Also, all service technicians that came out were very kind.
Knowledgeable friendly technicians and quick to come out.
Jose was AMAZING! He was kind, clean, timely, and professional. He stayed to see the job was done and even went the extra mile fixing a loose vent. Very happy, and cool, thanks Jose!
My girlfriend was threatening to beat me if I didn’t get the A/C fixed soon. Good thing Jose got it fixed same day and saved me a ton of money.
Shout out to Ryan he got my system up and running! I was expecting him totell me my system was bad due to being so old. But he was very honest and didn't try and sell me anything extra. He rinsed the outside unit and said it would be extra to do the full cleanup with the chemicals. I told him to go ahead as a preventative maintenance. The whole process was easy from beginning to the end. Office lady was very nice and tech did an amazing job!
We use and love the service Grizzle provides! They are an exception company! Jonathan absolutely goes above and beyond to help customers! I would recommend them with confidence!
Jose did a great job coming and checking in my system and cleaning it out.
Jose was extremely curtious and professional! Would highly recommend this company for HVAC repair especially after hours.
Great guys. Previous estimate was $10,000 to replace the system and told it was leaking 6 months ago. They fixed it for $250 by cleaning the coils thoroughly and doing some maintenance. Originally told they would be here next week and the recharge was $1200. Got an early opening and came after hours in 2 days for no extra charge, checked my pressures. Told me he could save the extra $1000. Air conditioner is great. Dropped from 71 at the vent to 64 and my system is 15 years old.
Professional, prompt and efficient.
The whole process from beginning to end was such a great experience as compared to other HVAC companies in the panhandle ! From the Professionalism of our sales rep Jonathan to the installer Sergio we were so satisfied. Prior to anyone arriving at my home , the company had both sent me an email and text message with a picture and a profile of the employee so that they would be recognized and so that I, the customer, would have comfort in knowing a little bit about them with a short bio , which really worked. I appreciate the actual job that was completed as well and done within the time promised. I am very pleased with the replacement of existing duct and old equipment and loving my new system . Also love that they offer service agreement promised as well . Thanks to all!!!
Jonathan and his team did a fantastic job! Very professional and very thorough. They went above and beyond for us in more ways than one! I definitely would recommend these guys. Thank y’all so much!
James Phillips is the man! He helped us out big time and made my wife and I extremely happy. Grizzle is the way to go for your HVAC needs. We recently got 2 units installed by Puenté heating and air (Ricardo) in 2020 and the units never worked right. We finally called someone else. James came through and delivered the work we should have had in the first place. We’re sorry for not calling Grizzle from the start. By the Way, James survived Alaska for 90 days with a one way trip on $50. He sold me from the start.
Grizzle is a locally owned company that still represents the values that are important to many in the Texas Panhandle. Values like honesty and integrity.
We had our older central heat and air unit replaced and chose Grizzle Heating & Air.From the time their rep, Jonathan came out to evaluate the needs for our house to when the installers left today, everything was very professional and they provided exactly what they promised.If you are in the market for a new unit, do yourself a favor and call them.Can't say enough nice things about the whole experience.
Very friendly and professional.
We were having AC issues of not blowing cold air. We called and left a message which they called back. After calling us back they were here in 30 minutes or so. Had the unit diagnosed and repaired in less than an hour! Great job! Great professionalism and excellent customer service! Very polite and just all around awesome! Thank you Jose! You are on our speed dial now!
Grizzle is the best HVAC company in Amarillo, hands down! Paul has to be the MVP, too! I have had nothing but problems with my system for the last 6 years. I even purchased a whole new system and the problem was not resolved. I have had at least 8 HVAC companies to my house to diagnose the problem in that time. None of them diagnosed it correctly. That is, until Paul came out. The time Paul spent here was the most informational help I have ever received on the subject. All most all the info he gave me I could do myself. Oh, and I was not charged a dime either. Next time I have problems I know who to call. Thank you Grizzle and thank you Paul!!
Grizzle heating and air Dave me during this hot season! I called them expecting they schedule weeks out. However they were able to get me scheduled for the very next day! Thank God for these good people! Jose was awesome and very professional and helpful! I’m finally enjoying some air conditioning now! Thanks again. I will definitely be recommending y’all!
Jose with Grizzle came out and diagnosed our system, finding a faulty/burned up electrical box. The part had to be ordered, but rather than leaving us in the heat waiting for the part, he set up a temporary fix which allowed AC use! After getting us up and running he and made recommendations about maintenance and service to help make our other unit last and run a little easier. Jose was professional, knowledgeable, and friendly. We would definitely recommend and will be calling Grizzle in the future should we have any more issues.
Jose Santes & Johnathan Lofton we’re both super friendly and professional. Jose was on call on a Friday night and was the only technician from about 15-20 HVAC companies that where listed as 24 he services that called me back on a Friday night at 11pm. Jose did everything he could spent 3 hours on my unit to try and get it going. After he found out the compressor had seized up, he even went to their shop and got me a standing air conditioner unit to get through the weekend, all this at 2 am. Johnathan came out Monday and shot me straight on what I needed and was honest with me even tried to take a few things off to save me money that I ended up buying anyways. This kind of service is hard to find these day. Congrats to Grizzle for hiring these two outstanding workers! If only we all could find workers like these two these days!
Jose and Jonathan were awesome.
Great and fast service! We highly recommend Grizzle!! Thanks so much!
Jonathan did an awesome job giving solutions on how to fix the problem and what type of unit we needed. He explained the breakdown of the price and emailed the bid over to us before hand. He came out with the crew and did a follow-up after the work was completed. Thank You, Grizzle and we appreciate being cooler.
Great services! Thank you, Johnathan! We appreciate you!
Our air conditioner started having some problems, we called Grizzle and they fixed it on a Sunday for us no problem! Jose was awesome!
Joey showed up on time and worked quick to find the problem. he was very professional with everything he did. will use grizzle again
At this time Joey was very quick to find the problem and very professional with his work. Will recommend grizzle heating and air
James Phillips did an amazing job, very knowledgeable, would gladly use Grizzle (James) again.
Tech was very pleasant and knowledgeable.
Jonathan Lofton came out and gave me and my roommate a estimate for a new heating and air system. He was professional and courteous i will most definitely be using Grizzle from here on out!
Our AC went out in the early afternoon so I called Grizzle to get the soonest appointment. They sent James Phillips out just a couple of hours later and he had our system fixed like new in under an hour. He showed me the faulty part and tested it in front of me to reassure me why it needed replaced. I also inquired about replacing our thermostat with a smart unit and he educated me about the types and is coming back to install it when it arrives. This is an all-around great company that I will continue to use.
Jose was very professional, showed up quickly and got us fixed up with a cool house again.
Jonathan Lofton came out to give an estimate to replace the HVAC system. He was very professional, honest, informative, and respectful. He explained everything to me so I could understand. He also gave me multiple options to choose and his recommendations. I chose Grizzle because I felt like I could trust them completely with the job and was getting my money’s worth, as it is investment. I don’t think I will ever call anyone but Grizzle for home maintenance repairs.
Our HVAC went out on a Friday and parts couldn't be found to repair our 40 year old system. Monday they came out for the quote and installed the new system on Thursday. They loaned us 3 portable AC units to cool the house while we waited. Overall great experience and quick installation. All the technicians were professional.
Highly recommend, professional and you get your money's worth. After a month I have noticed l don't have to dust as often. The new unit is great!Ask for Jonathan he will help you and inform you on what you are buying. Sergio and Joey did a great job with installation. Thank you
Zach and Joey were super nice and got the job done quick. They walked me through the work and were very nice. Jonathan then followed up making sure everything was fine and walked me through all the paperwork again. 10/10 would use again.
Great experience, Grizzle Heating & Air has done alot of work for us, staff always nice, prompt, and helpful, stand by what they say, Thanks for always being there for us! Highly recommend!
Johnathan was awesome!He came out and gave a quote for a new system, was very thorough and educational. Definitely will be using Grizzle from here out.
I have to say this company goes way above and beyond....I'm impressed with everyone I have come in contact with here..... the lady on the phone....super kind, funny, and listens to your issues before sending out the best A/C guys. James was the guy who came to my house....very polite and took alot of time explaining my issue and how to fix it....he went over his work several times making sure everything worked like it was supposed to....I will always recommend these guys for your A/C needs.....thank you so very much for all you do 🥰
The first “hot” day of summer break and out AC decided not to work! Called Grizzle and they were quick to get us fixed up! Thank you!!! 10/10 would recommend!
Jonathan, Joey, and Sergio did a fantastic job with our upstairs mini-split unit. Highly recommend!
Excellent Team. Professional, courteous and very knowledgeable.
We had new heating and air units installed in our home by Grizzle. We have a 2-story home and it has always been very difficult to control the temperature on each level. They put separate units on each level and made it much more comfortable and efficient for us! They gave us a better price than any the other quote we received for extremely high quality units. They were VERY professional and efficient. They showed up right on time and and were super friendly and helpful!!
James and Jonathan at Grizzle were absolutely fantastic. We were in a bind with an older condenser that failed, but the furnace unit was still good. It was an R-22 system, which is not used now. They found a new R-417 condenser unit that allowed us to save thousands of dollars and reuse the furnace unit. I would recommend them to anyone needing HVAC work!Two weeks after I wrote the above review, my air handler fan motor and control board, installed by another company about 8 months ago, burned out and failed. Having no faith in the other company, I called Grizzle and Joey(who had installed the condenser mentioned above)came out and diagnosed and replaced the faulty parts. Again, 5 star service. Completely satisfied.
Joey and Sergio were extremely professional. Upon arrival they explained their process and let me know that keep me informed of any issues. At the completion of the install while testing the system they explained care and preventative maintenance procedures that I could do in order to extend the life of the system. Joey and Sergio are a great team and they are another reason why I would recommend Grizzle to anyone needing work done. When they were finished they left the work area cleaner than when they started. Thank you for send this amazing team.
Jose was very courteous and up front. He explained everything and answered all my questions. He did a very good job. Will definitely call him again.
Jonathan was thorough and helpful during his time with us. We appreciate his honesty and help with the process.
Been using Grizzle for years now and I am always consistently impressed with their work, their quality and their employees. I recommend them to everyone I know!
Grizzle took such great care of me! James P. came out and looked over everything extremely thoroughly, and he didn’t seem to be rushing or frantic. I really appreciated his patience and knowledge. It was too cold outside to do the work my system needed, so he made plans with me right there to work later in the afternoon to get my system running.He explained all of the possible care and maintenance that could be done in the future from single part replacement to full system replacement without trying to sell me anything.The texts & emails were smooth and I knew who was coming to my house, what their name was and what they were rated by other customers.Please, if you need work done on your HVAC, trust Grizzle, they have their business together!
Great experience. We originally called to get a quote on moving our current HVAC unit so that we could remodel our attic space into a bedroom. Jonathan answered my 10 million questions and addressed all of our concerns. Through a terrible series of bad luck on our part (and pore install job of our previous unit) we needed to replace the entire unit. Jonathan worked with us to make sure it was affordable and again spent a countless amount of time and phone calls to answer all of my questions and providing several quotes so that we could choose the option we were most comfortable with. There was never any pressure to buy or fix more than what was needed and he gave us his honest opinion of what he would if he were in our shoes. I appreciate the friendliness, honestly and compassion he showed during a rather frustrating situation. We have had several other companies come out in the past but we will be sticking with Grizzle from now on. I highly recommend then to anyone needing routine maintenance to major work. They have a customer for life with us.
We've enjoyed many years of service with Grizzle, so when it was time for a new unit, Jonathan came to the rescue. Jonathan thoroughly explained our choices and the contract in a knowledgeable and experienced way. The employees were friendly, respectful and hard- working. Thanks to Brian and Jonathan, we are very pleased with the job and look forward to years of reliable service.
Jonathan with Grizzle Heating and Air did an excellent job of listening and addressing my heating and air needs. He did attempt to sell me additional items that I did not need. He explained the installation process, financing, prices, and equipment options. He was fair and honest through the process. Grizzle is a company that cares about its customers!!!
Jonathan did a very well job explaining everything to us. Looks like we are going to be using grizzle in the near future.
Johnathan is an exception informer, educator and helped us make best decision for our business!
Very prompt and friendly in the middle if the snow storm
Jonathan was extremely knowledgeable and polite. He was very helpful and informative. He patiently answered all our questions (which was a LOT). He was a pleasure to work with, looking forward to working with him on Thursday. (I can't wait to have heat again)
Joey Tatlor was very quick to get here and very professional with his work. I will be using grizzle again
Joey Taylor did a great job and very friendly
Joey Taylor did an excellent, professional job servicing my heating system. He was friendly and knowledgeable.
Prompt attentive service. Joey explained the service plan and the type of maintenance it provides. This explanation sold me! Polite, good people. Highly recommend to everyone.
Amazing customer service. Explained everything extremely well. Highly recommend!
I have always used Grizzle Heating & Air, they Extremely Reliable and have always gone the Extra Mile for us.Joey Taylor, is Extremely trustworthy and always explains the problem and how to fix the problem.
Great service, and Joey was great and professional. He didn't even mind me hovering. Thanks Joey and Grizzle!!
Jonathan did a awesome job answered all questions in detail and gave us a great price quote I think will be using Grizzle from now on!!