Reviews
David Stringer
18:57 24 May 23
Jose was great! Friendly and professional.
Adam Topper
15:06 24 May 23
Jose was very knowledgeable!! He took the time to explain things and he went above and beyond and did an entire check of my system. Would definitely recommend him and Grizzle!!
Liz Long
14:39 22 May 23
Jose, your service tech does excellent work. He is thorough and efficient. HE is a great rep. Thank you
Mat McClain
16:03 16 May 23
john lopez
21:24 15 May 23
Gerry was as Professional and Courteous. Very knowledgeable. Waited for Me to get Home from work. In a matter of minutes. My air conditioner problems were gone! If there is anyway You can send Gerry in the future? I would appreciate it. Thank You Grizzle for sending Gerry! John Lopez
Susse Allen
21:32 12 May 23
Beau Hargrave
15:17 12 May 23
John
01:18 11 May 23
Jonathon Lofton was very professional and helpful. He did not try to upsell me on any system. I needed a new heat pump but I asked if I should replace the whole system to get the correct seer setting. He explained everything and did not push for the whole system but explained the benefits. He was very quick to text and answer phone calls even after hours and on the weekends (within seconds/minutes). I was torn between just a heat pump or going all in. He gave me several quotes and all within minutes of asking. It took me longer than needed to decide (15-16 days) but he was very patient as I asked more than my fair share of questions. He did research to determine if the system I chose was eligible for the new 2023 tax credit (I recommend asking about it). Jonathan also gave me several dates for install and it all went without a hitch. For reference I got 4 quotes from the Amarillo area and Grizzle was the best price I found between them. If you’re looking for excellent personable people and quick customer service I don’t think you could get better anywhere else. Also super happy so far with my choice. Thanks again, Jonathan.Edit: I had to edit this review. I forgot to mention. Zach Irvin and his guys installing the whole thing. They were on time and very respectful. They got the thing done in approximately 7 hours. That includes removing the old system and installing, calibrating, testing the new one. Also cleanup.
mark baird
22:40 05 May 23
Jose did a great job with Grizzle, called for a spring a/c service check. Checked and filled freon to correct level and checked all electrical components. Also advised me of their service plan, left the choice to us if we want to purchase.
troy
05:19 03 May 23
Grizzle Heating & Air is highly reccomended after my recent furnace, a/c, & complete duct replacement. Their salesman Johnathan was super helpful & knowledgeable when helping me to understand the different types of systems for my home & answered tons of questions that I had. Their installation crew Zack, Gerry & Alex are professional as well, timely, efficient, & experts in the business. Grizzle is an A+ company with a great team & made the process super easy. Thank you for the excellent work.
Tyler Fischbacher
04:19 19 Apr 23
Sean Taylor
20:41 14 Apr 23
Jose was professional and courteous. He took the time to explain what he was doing,and why. Would highly recommend grizzle.
Matt Truelove
19:15 14 Apr 23
Jose did a great job and got us cooled down fast!!
alex mcdonald
20:15 12 Apr 23
Gerry was very professional and got our AC unit fixed quickly. He was friendly and did a great job. We loved how he went through and explained everything to us and answered all our questions! If we have any other problems we will definitely be requesting Gerry again!
Joe Czesnowski
18:13 28 Mar 23
Worked with Jonathan to get an appointment setup to install whole home humidifiers and then added their maintenance package as well. Have been very pleased with all aspects of this company, everyone has been very friendly and helpful. I have called both day and night and have had someone reach back out to me in a timely fashion and has always been very professional. I would highly recommend this company to anyone in need of their services.
jc
15:54 24 Mar 23
Brian and Jose were great! They didn’t try to up-sale me, very upfront and reasonable. Thank you guys
Amarillo Foodie and Travel
14:35 22 Mar 23
Great experience! From getting a quote to the final walkthrough on a brand new A/C system. I highly recommend Jonathan Lofton and the whole crew at Grizzle.
Brian Gros
22:28 18 Mar 23
Heating went out a few weeks ago after power outage. A friend recommended Grizzle. Called on a Saturday and Gerry came out. He was very professional, respectful, and thourough. Checked everything out, got the heat to work, and explained everything. Definitely recommend Gerry for any heating and air issues.
Leslie McCaslin
16:01 15 Mar 23
Very Professional and Polite! Prompt and efficient. Jerry was great!
Aaron Voight
20:36 14 Mar 23
Gerry at Grizzle went above and beyond to make sure any and all issues were taking care of. He was also very kind and respectful throughout the duration of the repair. Our heater works great now. Thanks Gerry!
Paula LeGrand
20:00 10 Mar 23
Grazyna Calhoun
18:21 10 Mar 23
Jose was extremely polite and repaired the issue quickly
Humnaha
18:09 09 Mar 23
Gerry Sanchez was awesome and I was gladly happy to have him come here for the maintenance and would gladly see him come here again!!
S H
00:04 09 Mar 23
Beverly Couzzourt
16:53 03 Mar 23
Larry and Jose are the best. Careful, kind and fun. They are always careful about not tracking in mud, dirt and mulberries when they are on the ground. And....my cats even accept them.
David Miller
14:01 23 Feb 23
I had a great experience working with Johathan Lofton at Grizzle Heating & Air. He was friendly and professional and was very patient to explain all my options, making sure I received the best product for my needs. He did not try to up-sell me to a more expensive system than what I needed and was sure to list all options side by side that I expressed interest in. Based on my experience so far with Grizzle, I would highly recommend this company.
Colleen Chandler
03:43 22 Feb 23
Terrific experience. Start to finish. Everyone was so personable and seemed genuinely interested in explaining every option.
Kori Willis
21:46 17 Feb 23
Our hvac unit was making an awful noise, we called and made an appointment (they got us seen quickly!). They were here on time, very professional, explained everything that was wrong/how to fix, fixed what was wrong and were done! Highly recommend for all hvac problems!
Terrye Grant
23:29 08 Feb 23
We had a very old system that needed replacement. Jonathan at Grizzle was the first one to come out and give us a quote out of many companies. No one could compare to the attention to detail he gave us. The installers were very professional and knowledgeable about what they were doing and cleaned up nicely. Jonathan has checked in several times since installation. I would recommend them to everyone I know and will do so.
Marisol Mendoza
21:26 29 Dec 22
After having some heating issues called Grizzle and Jerry came out and ran some diagnostics, was very personable and friendly. After talking it over with my spouse we decided to have a new system installed, Jonathan came out same day to give us a quote and setup a date. Whole crew was pretty quick, efficient, and clean! Would recommend 100%! Will call and use Grizzle Heating & Air from here on out!
Jon Nipp
01:52 31 Oct 22
Brandon&Christina Farley
20:09 16 Sep 22
Now this is a great company to work with that provides professional, knowledgeable, and courteous employees. A little over a year ago our main heating and air unit stopped working. Grizzle sent out Brian Winkelman to look at our system. Our house was built in 1985, and it was no surprise when we were told that it might be hard to get the correct parts to keep our system running as the manufacturer is no longer in business, but Brian was able to get it working again. Once we were in a position that we could look at replacing the units, we called Grizzle again and they sent Jonathan Lofton to conduct a complete evaluation and work up an estimate to fully replace our heating and air systems. Jonathan was very patient with us, explained the different elements, SEER ratings, and pro's and con's of replacing certain parts over leaving some in place. After answering a couple hundred of our questions, Jonathon followed up with us and went over every detail of the quote, and even provided some suggestions on the direction to go, and/or to avoid, with financing options. At this point we are scheduled for installation and look forward to conducting business with Grizzle for years to come with their preventative maintenance plan. Thank you Grizzle for providing a service and a culture that is apparent in your employees, and thank you to both Jonathon and Brian for your experience, expertise, and patience.
Esmeralda Chavez
18:02 02 Sep 22
The whole experience from the quote to the installation was smooth, Johnathan helped us get set up and was very clear and honest on what we were needing we had received plenty of quotes and some companies did not even bother to come out, Johnathan came out and spoke to me and my husband and was just awesome we Even told him he is invited to the carne asada! Grizzly's was very professional and made this process a breeze for us!
Lyndon Johnson
17:07 05 Aug 22
Jose did a great job fast and professionally. Fixed my problem and made my house cool again!
Beth Skrabits
21:45 04 Aug 22
Bryan Danley
18:03 28 Jul 22
Carlos Trevizo
21:29 21 Jul 22
Jonathon was prompt to answer any questions we had throughout the entire process. Also, all service technicians that came out were very kind.
Judd Wolfe
15:14 21 Jul 22
Jordan Harris
20:51 04 Jul 22
Albert Herrera
21:01 03 Jul 22
Shaun Powell
22:46 28 Jun 22
Knowledgeable friendly technicians and quick to come out.
ashely villegas
21:51 21 Jun 22
Jose was AMAZING! He was kind, clean, timely, and professional. He stayed to see the job was done and even went the extra mile fixing a loose vent. Very happy, and cool, thanks Jose!
Perry Sakelaris
21:57 20 Jun 22
My girlfriend was threatening to beat me if I didn’t get the A/C fixed soon. Good thing Jose got it fixed same day and saved me a ton of money.
LeRoy Fordham
18:36 20 Jun 22
Shout out to Ryan he got my system up and running! I was expecting him totell me my system was bad due to being so old. But he was very honest and didn't try and sell me anything extra. He rinsed the outside unit and said it would be extra to do the full cleanup with the chemicals. I told him to go ahead as a preventative maintenance. The whole process was easy from beginning to the end. Office lady was very nice and tech did an amazing job!
Lisa Foreman
00:19 17 Jun 22
We use and love the service Grizzle provides! They are an exception company! Jonathan absolutely goes above and beyond to help customers! I would recommend them with confidence!
Maikol Garcia
16:07 16 Jun 22
Jose did a great job coming and checking in my system and cleaning it out.
Sasha Thomas
21:18 15 Jun 22
Jarrett Sappington
02:38 14 Jun 22
Jose was extremely curtious and professional! Would highly recommend this company for HVAC repair especially after hours.
Zane Price
04:01 12 Jun 22
Rod Lee
19:42 11 Jun 22
Lee Doernte
23:48 20 May 22
Great guys. Previous estimate was $10,000 to replace the system and told it was leaking 6 months ago. They fixed it for $250 by cleaning the coils thoroughly and doing some maintenance. Originally told they would be here next week and the recharge was $1200. Got an early opening and came after hours in 2 days for no extra charge, checked my pressures. Told me he could save the extra $1000. Air conditioner is great. Dropped from 71 at the vent to 64 and my system is 15 years old.
Joni Rikel
20:32 18 May 22
Professional, prompt and efficient.
Courtney Cooksey
03:20 03 May 22
Rachel Stone
19:25 28 Apr 22
The whole process from beginning to end was such a great experience as compared to other HVAC companies in the panhandle ! From the Professionalism of our sales rep Jonathan to the installer Sergio we were so satisfied. Prior to anyone arriving at my home , the company had both sent me an email and text message with a picture and a profile of the employee so that they would be recognized and so that I, the customer, would have comfort in knowing a little bit about them with a short bio , which really worked. I appreciate the actual job that was completed as well and done within the time promised. I am very pleased with the replacement of existing duct and old equipment and loving my new system . Also love that they offer service agreement promised as well . Thanks to all!!!
Melissa Burton
21:20 29 Mar 22
Jonathan and his team did a fantastic job! Very professional and very thorough. They went above and beyond for us in more ways than one! I definitely would recommend these guys. Thank y’all so much!
Don Colón
17:19 05 Jan 22
James Phillips is the man! He helped us out big time and made my wife and I extremely happy. Grizzle is the way to go for your HVAC needs. We recently got 2 units installed by Puenté heating and air (Ricardo) in 2020 and the units never worked right. We finally called someone else. James came through and delivered the work we should have had in the first place. We’re sorry for not calling Grizzle from the start. By the Way, James survived Alaska for 90 days with a one way trip on $50. He sold me from the start.
buford wheeler
04:46 12 Dec 21
Very good.
Stacey Amarillo
16:19 02 Dec 21
Grizzle is a locally owned company that still represents the values that are important to many in the Texas Panhandle. Values like honesty and integrity.
Jamie Pilman
13:11 12 Oct 21
Steph Rushing
22:50 08 Oct 21
We had our older central heat and air unit replaced and chose Grizzle Heating & Air.From the time their rep, Jonathan came out to evaluate the needs for our house to when the installers left today, everything was very professional and they provided exactly what they promised.If you are in the market for a new unit, do yourself a favor and call them.Can't say enough nice things about the whole experience.
Holly Bolen
09:32 06 Oct 21
Very friendly and professional.
Allessandra Phillips
02:26 11 Sep 21
We were having AC issues of not blowing cold air. We called and left a message which they called back. After calling us back they were here in 30 minutes or so. Had the unit diagnosed and repaired in less than an hour! Great job! Great professionalism and excellent customer service! Very polite and just all around awesome! Thank you Jose! You are on our speed dial now!
Leah Race
03:52 05 Sep 21
Grizzle is the best HVAC company in Amarillo, hands down! Paul has to be the MVP, too! I have had nothing but problems with my system for the last 6 years. I even purchased a whole new system and the problem was not resolved. I have had at least 8 HVAC companies to my house to diagnose the problem in that time. None of them diagnosed it correctly. That is, until Paul came out. The time Paul spent here was the most informational help I have ever received on the subject. All most all the info he gave me I could do myself. Oh, and I was not charged a dime either. Next time I have problems I know who to call. Thank you Grizzle and thank you Paul!!
ben wade
16:44 01 Sep 21
Ryan Grady
18:17 27 Aug 21
Grizzle heating and air Dave me during this hot season! I called them expecting they schedule weeks out. However they were able to get me scheduled for the very next day! Thank God for these good people! Jose was awesome and very professional and helpful! I’m finally enjoying some air conditioning now! Thanks again. I will definitely be recommending y’all!
justin walker
00:05 13 Aug 21
D Hix
19:32 09 Aug 21
KC Burt
18:59 03 Aug 21
Jose with Grizzle came out and diagnosed our system, finding a faulty/burned up electrical box. The part had to be ordered, but rather than leaving us in the heat waiting for the part, he set up a temporary fix which allowed AC use! After getting us up and running he and made recommendations about maintenance and service to help make our other unit last and run a little easier. Jose was professional, knowledgeable, and friendly. We would definitely recommend and will be calling Grizzle in the future should we have any more issues.
Steve Bybee
17:32 03 Aug 21
Jose Santes & Johnathan Lofton we’re both super friendly and professional. Jose was on call on a Friday night and was the only technician from about 15-20 HVAC companies that where listed as 24 he services that called me back on a Friday night at 11pm. Jose did everything he could spent 3 hours on my unit to try and get it going. After he found out the compressor had seized up, he even went to their shop and got me a standing air conditioner unit to get through the weekend, all this at 2 am. Johnathan came out Monday and shot me straight on what I needed and was honest with me even tried to take a few things off to save me money that I ended up buying anyways. This kind of service is hard to find these day. Congrats to Grizzle for hiring these two outstanding workers! If only we all could find workers like these two these days!
shawnee gonzales
17:55 02 Aug 21
Jose and Jonathan were awesome.
SCOTT ATWOOD
23:08 01 Aug 21
Tasha Atwood
23:08 01 Aug 21
denise lechner
15:40 22 Jul 21
Great and fast service! We highly recommend Grizzle!! Thanks so much!
Shannon Shaffer
18:28 21 Jul 21
Jonathan did an awesome job giving solutions on how to fix the problem and what type of unit we needed. He explained the breakdown of the price and emailed the bid over to us before hand. He came out with the crew and did a follow-up after the work was completed. Thank You, Grizzle and we appreciate being cooler.
Lacy Whipkey
18:12 21 Jul 21
Great services! Thank you, Johnathan! We appreciate you!
James Gibbs
14:48 19 Jul 21
Caitlin Beltran
21:56 18 Jul 21
Our air conditioner started having some problems, we called Grizzle and they fixed it on a Sunday for us no problem! Jose was awesome!
Vern Teltow
16:27 16 Jul 21
Joey showed up on time and worked quick to find the problem. he was very professional with everything he did. will use grizzle again
Emma Reynolds
16:24 16 Jul 21
At this time Joey was very quick to find the problem and very professional with his work. Will recommend grizzle heating and air
Brandon Stewart
16:33 09 Jul 21
Kristy Nussbaum
04:22 09 Jul 21
James Phillips did an amazing job, very knowledgeable, would gladly use Grizzle (James) again.
Willa Jane McManigal
20:51 08 Jul 21
Tech was very pleasant and knowledgeable.
Iriana Moncayo
20:41 06 Jul 21
Jonathan Lofton came out and gave me and my roommate a estimate for a new heating and air system. He was professional and courteous i will most definitely be using Grizzle from here on out!
Kim Riddlespurger
20:23 06 Jul 21
Our AC went out in the early afternoon so I called Grizzle to get the soonest appointment. They sent James Phillips out just a couple of hours later and he had our system fixed like new in under an hour. He showed me the faulty part and tested it in front of me to reassure me why it needed replaced. I also inquired about replacing our thermostat with a smart unit and he educated me about the types and is coming back to install it when it arrives. This is an all-around great company that I will continue to use.
David Yeats
17:03 06 Jul 21
Jose was very professional, showed up quickly and got us fixed up with a cool house again.
Nathaniel Grizzle
01:25 03 Jul 21
Go family go go.
Jennifer Lovato
17:58 30 Jun 21
Jonathan Lofton came out to give an estimate to replace the HVAC system. He was very professional, honest, informative, and respectful. He explained everything to me so I could understand. He also gave me multiple options to choose and his recommendations. I chose Grizzle because I felt like I could trust them completely with the job and was getting my money’s worth, as it is investment. I don’t think I will ever call anyone but Grizzle for home maintenance repairs.
Jacob Blashill
18:09 24 Jun 21
Our HVAC went out on a Friday and parts couldn't be found to repair our 40 year old system. Monday they came out for the quote and installed the new system on Thursday. They loaned us 3 portable AC units to cool the house while we waited. Overall great experience and quick installation. All the technicians were professional.
Justin Harrel
20:18 23 Jun 21
Noelia Gaitan
02:54 23 Jun 21
Highly recommend, professional and you get your money's worth. After a month I have noticed l don't have to dust as often. The new unit is great!Ask for Jonathan he will help you and inform you on what you are buying. Sergio and Joey did a great job with installation. Thank you
Kyndall Andrews
19:04 21 Jun 21
Zach and Joey were super nice and got the job done quick. They walked me through the work and were very nice. Jonathan then followed up making sure everything was fine and walked me through all the paperwork again. 10/10 would use again.
Paula Sullivan
17:16 20 Jun 21
Lisa Price
03:30 19 Jun 21
Great experience, Grizzle Heating & Air has done alot of work for us, staff always nice, prompt, and helpful, stand by what they say, Thanks for always being there for us! Highly recommend!
Calvin Barker
21:36 14 Jun 21
Johnathan was awesome!He came out and gave a quote for a new system, was very thorough and educational. Definitely will be using Grizzle from here out.
Mary Ashley
19:09 09 Jun 21
I have to say this company goes way above and beyond....I'm impressed with everyone I have come in contact with here..... the lady on the phone....super kind, funny, and listens to your issues before sending out the best A/C guys. James was the guy who came to my house....very polite and took alot of time explaining my issue and how to fix it....he went over his work several times making sure everything worked like it was supposed to....I will always recommend these guys for your A/C needs.....thank you so very much for all you do 🥰
Canyon Chamber of Commerce
22:18 08 Jun 21
The first “hot” day of summer break and out AC decided not to work! Called Grizzle and they were quick to get us fixed up! Thank you!!! 10/10 would recommend!
Ryan Cox
14:53 04 Jun 21
Derek Collier
15:13 15 May 21
Jonathan, Joey, and Sergio did a fantastic job with our upstairs mini-split unit. Highly recommend!
Gi Jane
12:51 12 May 21
Excellent Team. Professional, courteous and very knowledgeable.
Amy Escamilla
03:45 07 May 21
We had new heating and air units installed in our home by Grizzle. We have a 2-story home and it has always been very difficult to control the temperature on each level. They put separate units on each level and made it much more comfortable and efficient for us! They gave us a better price than any the other quote we received for extremely high quality units. They were VERY professional and efficient. They showed up right on time and and were super friendly and helpful!!
They always have the best customer service and are very efficient!
They always have the best customer service and are very efficient! I do not use anybody else but Grizzle Heating and Air. They are timely even when they are super busy.
- Chris R.
Very professional and friendly staff!
Very professional and friendly staff! The technician was very knowledgeable. And the cost – you can’t beat it.
- Cindi B.
Need HVAC Service?
Contact the experts at Grizzle Heating & Air.
Call us at 806-655-7676!