Gerry came out to service our heater before winter time. He finished in a timely manner, was very personable and explained what he observed in our old system. Great Job!
Gerry had a great attitude, was a pleasure speaking with and provided several good solutions to our problem. Aubrey was a pleasure to speak with as well. She did a great job connecting Gerry and me.
Such a professional and efficient company. Brian was so helpful and hands on throughout the complete project. Thank you!
James did an excellent job taking care of my problem.
Gerry and his assistant were so nice and helpful and informative and did their best to answer home warranty questions on the invoice. We have used Grizzle in the past and will continue to do so!
Gerry let us know when he was on the way, explained what our issue was and fixed our A/C quickly. He took the time to answer our questions and made sure we were getting cool air before he left. We will definitely use Grizzle Heating & Air again.
As far as I can tell the techs did a great job removing my old condenser, evaporator and furnace and then installing the new units. Their prices are higher than some and they're was more help than needed. I did not as for a cost breakdown of quote and that is my fault. Hopefully reputation makes it worth it.
Had Gerry come out after my dog chewed my copper lines. He was quick to diagnose that there were no other issues and had the whole job done and tested in no time. He inspected the unit to make sure my dogs didn’t tear anything else up and had everything working. Great guy to talk to.
To notch service call. Jose was knowledgeable, fast, and friendly. Can't recommend enough!
Jose was great! He arrived within the hour and got us taken care of promptly. Thanks!
Jose was great! Identified and repaired the issue in 30 min. He had all the needed parts and tools to fully check out the system.
When my ac/heater was first installed new in June of 2021, Gerry was still very new to the field and doing installs. He has learned soooo much in these 2 years! He has really become confident in the HVAC field 🙂 (even more so than when he came for PM in February.)I always tend to have alot of questions and today he was very thorough in explaining all of the readings he was getting and what readings the system should be operating at. He noticed that the capacitor is running on the high end of its abilities. He has written in the notes that since this is under warranty, he's recommending that the capacitor be replaced to avoid any inconvenience.My home inspector (due to foundation company issues, not selling the house) pointed out that my condensor pad is almost level with the ground instead of 3". Gerry contacted Brian and got me a price for Grizzle team to lift the condenser and set a new pad on top of the existing pad. (Thank you Brian.) And they will replace the capacitor at the same time (unless it fails before then.) Gerry went out of his way to explain everything to me, patiently answer all of my questions, and make phone calls to help me continue having a positive experience with Grizzle. Gerry has fantastic customer service!!! And he really seems to appreciate his fellow coworkers who have helped him learn so much in this field! I hope he is recognized as an asset to your company!I love my ac/heater system and am so glad I bought my system from Grizzle!!! It's been a pleasure being taken care of by Gerry today! Thank you, Jodi
Gerry did an amazing job and I’m glad he was my technician! Gerry was on time and called beforehand to ensure I was home. Once he arrived he was professional and thorough with explaining the issue and how it could be fixed. I felt like the cost was appropriate given the repairs needed. I will definitely use Grizzle Heating & Air again for any future HVAC needs! Thank you!
Gerry was very professional,friendly and efficient very happy with his work and his explanations of what he did highly recommend him
Everyone was very kind and helpful and got us service quickly. Jose was thorough and communicated every thing he was doing. He worked quickly and we have air!!!
It was a great experience and I appreciate everything Jose did for me. He explained everything in great detail. I also appreciate the company sending me a text and email with Jose’s name and picture!!
Gerry was absolutely amazing and very professional! He made sure he did the best job and had our ac back up and running quickly. We have never had a bad experience with Grizzle and have always had such professionalism from them. They’re our number one go to when we have heating or cooling problems and we always get the best service.
Technician was very helpful and informative.
Jose was very professional and took the time to explain things. I was very pleased
James came to my house while I was out of town. He called before he arrived, and we visited about my HVAC problems. He called back in a timely manner and reported on his repairs. I was greatly relieved that my unit could be repaired and not needed to be replaced. I highly recommend Grizzle Heating & Air.
Great service, fast, and caring. Used their services for a few different AC projects plus signed up for the maintenance plan. Recommend.
Called and tech Jose was here in less than 15 minutes. Always extremely professional and courteous. System was recharged and cooling in less than an hour. Highly recommend Grizzle.
Jose was the greatest of all. I will vote for him for President!!
Got to me the same day I called and Jose did a wonderful job!
Gerry came out and repaired our AC unit and did an excellent job!
Quick service, even in the busy summer months. Professional and courteous.
I have to say this company goes way above and beyond....I'm impressed with everyone I have come in contact with here..... the lady on the phone....super kind, funny, and listens to your issues before sending out the best A/C guys. James was the guy who came to my house....very polite and took alot of time explaining my issue and how to fix it....he went over his work several times making sure everything worked like it was supposed to....I will always recommend these guys for your A/C needs.....thank you so very much for all you do 🥰
Jose did a great job. Fixed the problem and got the house cooling down.
Had a service today because my ac unit was no longer blowing as strong as it should. Jose showed up and was very professional throughout the whole visit. He was able to figure out that the unit just need a deep clean & took his time to make sure every piece was thoroughly cleaned and now it’s blowing like it’s brand new! He even showed me step by step so I can do these cleanings myself in the future. 100% satisfied with the service today, thanks Jose !
Great experience with Grizzle. Jonathan and his team were fast and easy to work with.
Excellent service and explanation of what needed to be done
Jose was great! Friendly and professional.
Jose was very knowledgeable!! He took the time to explain things and he went above and beyond and did an entire check of my system. Would definitely recommend him and Grizzle!!
Jose, your service tech does excellent work. He is thorough and efficient. HE is a great rep. Thank you
Gerry was as Professional and Courteous. Very knowledgeable. Waited for Me to get Home from work. In a matter of minutes. My air conditioner problems were gone! If there is anyway You can send Gerry in the future? I would appreciate it. Thank You Grizzle for sending Gerry! John Lopez